Return Policy

Information on the Right of Withdrawal
(A consumer is any natural person who enters into a legal transaction that is not primarily attributable to their commercial or self-employed professional activity.)

Right of Withdrawal
You have the right to withdraw from this contract within 30 days without providing any reason.

The withdrawal period is 30 days from the date:

  • on which you, or a third party designated by you (who is not the carrier), have taken possession of the goods, provided you have ordered one or more goods under a single order and these have been delivered together; or
  • on which you, or a third party designated by you (who is not the carrier), have taken possession of the last goods, provided you have ordered several goods under a single order and these were delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract.
You can do so by emailing us at support@yoothfashion.com.

You may use the attached model withdrawal form for this purpose, but its use is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal
If you withdraw from this contract, we will reimburse you for all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the standard delivery offered by us), without undue delay and no later than 30 days from the date on which we receive notification of your withdrawal from this contract.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. Under no circumstances will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have either:

  • received the returned goods, or

  • you have provided proof that you have sent the goods back,
    whichever occurs first.

You must send back or hand over the goods to us without undue delay and in any event no later than 30 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods back before the period of 30 days has expired.

The direct cost of returning the goods shall be borne by you.

You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusions and Limitations of the Right of Withdrawal
The right of withdrawal does not apply to contracts:

  • for the supply of goods that are not prefabricated and are made on the basis of an individual choice or decision by the consumer;

  • for the supply of goods that can perish quickly or have a limited shelf life;

  • for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract but which can only be delivered after at least 30 days and whose value depends on fluctuations in the market;

  • for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts:

  • for the supply of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery;

  • for the supply of goods which, after delivery, are inseparably mixed with other goods due to their nature;

  • for the supply of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Example Withdrawal Form
Please contact us via the following email address before returning any goods:
support@yoothfashion.com

The return address printed on our packages is not our actual return address. You will receive our return address by email upon request.

If you wish to cancel the contract, please fill out the form below and send it to us by email.

Withdrawal Form

I/we () hereby withdraw from the contract concluded by me/us () for:

  • the purchase of the following goods (*):

  • the provision of the following service (*):

Ordered on: () ____________ / Received on: () ______________

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date: ______________

(*) Delete as appropriate.